Refund and Return Policy
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Certain types of merchandise cannot be returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In certain situations, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notifying you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at: rodolphelp@gmail.com.
Sale or promotional items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to exchange it for the same item, send us an email at rodolphelp@gmail.com and send your item to: Chaussée de Vleurgat 136, Brussels, Brussels, 1000, Belgium.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will then know that you returned their gift.
Shipping
To return your product, you must mail it to the following address: Chaussée de Vleurgat 136, Brussels, Brussels, 1000, Belgium.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than 75 €, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
