Refund and Return Policy

Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Returns of certain types of goods are not allowed. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, nor flammable liquids or gases.

Other items that cannot be returned include:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
* Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you if your refund is approved or denied.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing delay before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at: rodolphelp@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not refundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rodolphelp@gmail.com and send your item to: Chaussée de Vleurgat 136, Brussels, Brussels, 1000, Belgium.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver and they will know you returned the gift.

Shipping
To return your product, you must send it to the following postal address: Chaussée de Vleurgat 136, Brussels, Brussels, 1000, Belgium.

Shipping costs related to returning your item are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued over €75, we recommend using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.